A
senior flight attendant noticed spots on the arm of Patricia Roa,
a 59-year-old Spanish woman, and asked her to leave the plane
before take-off at Madrid's Barajas airport last Wednesday.
Mrs
Roa, who has suffered for ten years from prurigo nodularis - an
itchy skin condition that is non-contagious - tried in vain to
explain the nature of the disease.
A doctor who happened to be on board confirmed the diagnosis and
Mrs Roa telephoned her dermatologist who offered to fax the airline
a medical certificate giving permission to fly.
But
staff refused to listen and order the woman and her daughter off
the flight which was bound for Trapani, in Sicily. Five officers
from Spain's civil guard boarded the aircraft to escort them off
after the pair refused to go quietly.
"I
was told several times that they did not care what the disease
was and that as I could not prove it was not contagious I couldn't
fly," Mrs Roa wrote in a complaint lodged with police against
the airline.
She
said she had travelled all over the world and never experienced
a similar problem. This was the first time she had attempted to
fly with the budget airline.
A
spokesman for the Dublin-based airline told Spanish newspaper
El Pais that there was a clear company policy on such matters.
"Passengers
suffering from a disease that could be considered or appears to
be contagious must carry a medical certificate stating that they
are fit to fly and pose no risk to other passengers and crew."